PRIVACY POLICY
Rêve Noir Atelier ("we," "us," "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.
INFORMATION WE COLLECT
When you place an order or interact with our site, we may collect the following information:
- Full name
- Email address
- Shipping and billing address
- Phone number
- Payment information (processed securely through our payment provider)
- Browser type, IP address, and browsing behavior on our site
HOW WE USE YOUR INFORMATION
We use your personal information to:
- Process and fulfill your orders
- Communicate order updates and shipping notifications
- Respond to your inquiries and provide customer support
- Send marketing communications, including Allocation List updates (only with your explicit consent)
- Improve our website, products, and services
- Comply with legal obligations
THIRD-PARTY SERVICES
We work with trusted third-party services to operate our business:
- Shopify — powers our e-commerce platform and processes payments securely
- Meta (Facebook/Instagram) — used for advertising with your consent; may use cookies and tracking pixels
- Shipping carriers — receive your name and address to deliver your order
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
COOKIES
Our website uses cookies and similar technologies. In compliance with Quebec’s Law 25, we request your consent before activating non-essential cookies.
Essential cookies — required for basic site functionality (cart, session). Always active.
Analytics cookies (Microsoft Clarity) — help us understand how visitors interact with our site. Activated only with your consent.
Advertising cookies (Meta Pixel) — used to measure ad performance and deliver relevant ads on Facebook and Instagram. Activated only with your consent.
You can change your cookie preferences at any time using the “Cookie Preferences” link in the site footer, or by clicking here.
DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order records are retained for accounting and legal compliance purposes.
PIPEDA COMPLIANCE
As a Canadian business, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Withdraw consent for marketing communications at any time
- Request deletion of your personal data, subject to legal retention requirements
QUEBEC LAW 25
As a Quebec-based business, we comply with Act 25 (Loi 25) respecting the protection of personal information in the private sector. Under this law, you have the right to: be informed about the collection and use of your personal information; consent to or refuse the use of non-essential cookies and tracking technologies; withdraw your consent at any time; and request access to, correction of, or deletion of your personal information. To exercise any of these rights, contact us at the address below.
SECURITY
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or destruction. Payment information is encrypted and processed through PCI-compliant services. However, no method of electronic transmission or storage is completely secure.
CONTACT
For questions about this Privacy Policy or to make a data request, contact us at contact@revenoiratelier.com.
Rêve Noir Atelier
PO Box 4892, Station B
Montréal, QC H3B 3J7, Canada